Terms of Service

1. Using our sites

By using our sites, you agree to these terms. If you do not agree, please do not use them. You must be at least 18, or have a parent or guardian’s involvement, to create an account or place an order, and must be legally able to authorize the transaction.

Provide accurate information, keep login links and credentials private, and tell us if you suspect someone has accessed your account. Do not misuse the sites, attempt unauthorized access, interfere with their operation, or use them for unlawful purposes. We may restrict access when reasonably needed to protect customers or our services.

2. Health information is not personal medical advice

Our articles, product information, wellness tools, and automated or AI-assisted responses are for general education. They are not a diagnosis, treatment plan, or substitute for advice from your own healthcare professional. Using a website or buying a supplement does not, by itself, establish a clinician–patient relationship.

Talk with a qualified healthcare professional before changing treatment or using supplements, especially if you take medication, are pregnant, or have a health condition. Products and educational content do not promise a particular result. For a medical emergency, call 911 or your local emergency number; do not rely on our websites or chat.

Clinical care is governed by the separate agreements and notices provided by NaturoMedica. These website terms do not replace those documents.

3. Orders, prices, and delivery

The checkout shows the applicable price, discount, shipping charge, and any tax before you authorize payment. By placing an order, you authorize the displayed charge using your selected payment method. Product availability and delivery estimates can change; an order acknowledgment is not a guarantee that an item is available.

If a pricing error, stock issue, or other problem prevents us from fulfilling your order as placed, we will contact you about the available options. We will not charge a higher price without your agreement. If we cancel an order that has been charged, we will refund the canceled portion.

The shipping, cancellation, and return information shown with your order applies to that purchase. Contact us promptly if an order is incorrect, damaged, or missing, or if you need help with a cancellation or return. Nothing here removes rights or remedies required by law.

4. Subscriptions

If you choose a subscription or recurring order, you authorize repeat charges on the schedule and terms shown when you enroll. Review the price, frequency, fulfillment method, and next charge date before confirming.

You can manage your subscription through the account tools available to you or contact us for help. Cancel or make changes before the next scheduled charge to prevent that renewal; an order already charged or fulfilled is handled under the applicable cancellation and return terms. We will notify you of material subscription price or term changes before they take effect.

5. Coupons and promotions

Each coupon or promotion has its own eligibility, valid dates, exclusions, and redemption limits. Those rules apply in addition to these terms. Coupons have no cash value unless required by law, and cannot be combined unless the offer expressly allows it. Do not duplicate, sell, or misuse codes intended for a particular customer or a single use.

A drawing or giveaway, when offered, is governed by separate official rules describing eligibility, entry methods, prizes, dates, and winner selection. Accepting these website terms does not itself enter you into a drawing or enroll you in marketing.

6. Information and communications

We send service messages needed for the account, order, or other service you request. Where we request permission for promotional emails or texts, that choice is separate and optional, and you can withdraw it using the unsubscribe instructions or by contacting us.

Do not put medical details into shopping, coupon, giveaway, or general marketing forms. Use the clinic’s designated communication channels for clinical matters. These terms are not a privacy policy or permission to use clinical information for marketing; contact us with questions about your information or the applicable privacy notices.

7. Content and third-party services

Our original content, branding, and site materials belong to us or their respective owners. You may use them for personal, noncommercial purposes; ask permission before republishing or commercially reusing them. Do not remove ownership notices.

Links and third-party services may have their own terms. We do not control their content or availability. We aim to keep our sites accurate and useful, but do not promise that content is error-free or that every feature will always be available.

8. Fair limits and your legal rights

To the extent the law allows, we are not responsible for indirect, special, or consequential losses arising from use of our websites. This does not excuse fraud or willful misconduct, limit responsibility where the law prohibits it, or take away warranties, remedies, or consumer rights that cannot legally be waived.

Washington State law governs these terms, except where mandatory laws that protect you require otherwise. Please contact us first if a problem arises so we can try to resolve it. These terms do not require arbitration or waive your right to bring a lawful claim.

9. Changes to these terms

We may update these terms and will show the revised date on this page. Changes apply going forward, not retroactively to change a completed purchase. Where legally required, we will give additional notice or ask for renewed agreement.