NaturoMedica App Support
Questions about the NaturoMedica app? Find practical answers below, or call our clinic team for help.
Contact app support
Tell our team you need help with the NaturoMedica app. If you reach voicemail, leave your name, a callback number and a brief, non-sensitive description of the issue.
Common questions
How do I get help with an order or payment?
Call our clinic team with your order number and the approximate purchase date. If checkout was interrupted or you are unsure whether a payment went through, do not place the order or pay again until staff confirms the outcome. Never send your full card number or security code.
Where is my gift card, and how do I get help using it?
Check the email address used for delivery, including its spam or junk folder. Physical gift cards are mailed after staff activation; purchasing a balance does not mean a physical card has already shipped. Call the clinic for help with delivery, activation or redemption. Keep gift-card numbers and redemption codes private.
What should I try if the app is not working?
Check your internet connection, close and reopen the app, and check the App Store for an update. Restart your iPhone if the issue continues. Before deleting or reinstalling the app, contact us if you have unsaved information or are unsure how to sign back in.
Do I have to enable the microphone?
No. You can type a product search instead. Voice search requires microphone permission on supported devices. If you want to use it, review the microphone permission for NaturoMedica in your iPhone settings. If voice search is unavailable, continue with typed search.
How do I get help with account access or request account deletion?
Call the clinic if you cannot access your app account or would like help requesting deletion. Staff can explain the next steps and any records that must be retained. Do not share your password or a sign-in verification code. Deleting the app from your phone does not itself delete your account.
Can app support help with appointments or medical questions?
App support helps with using the app, orders and gift cards. For appointments, prescriptions or treatment questions, call the clinic and ask for the appropriate care team. App support does not provide diagnoses, treatment or emergency care.
Before you contact us
- Your iPhone model and iOS version.
- The app version, if available.
- What you were trying to do, what happened and the approximate time.
- An order number, if the question is about an order. Do not include payment details.
Never share passwords, verification codes, full payment-card details, gift-card numbers or redemption codes. Do not include medical records, lab results or other sensitive health information in an app-support report. If sharing a screenshot with staff, remove personal and sensitive details first.
App support is not medical care. For appointments, prescriptions or questions about treatment, call the clinic and ask for the appropriate care team. Do not use app-support reports for urgent medical concerns. For a medical emergency, call 911.